CUSTOMER SUCCESS STORY

Reducing excess days at a leading Academic Medical Center

Academic Medical Center
Western US
Cerner EHR
RESULTS

Qventus impact

total savings
$ 0 M
growth in discharge volume
0 %
decrease in mean excess days
0 %
THE CHALLENGE

Inefficient processes and avoidable discharge delays

The AMC needed to address inefficiencies in patient flow, especially discharge planning, to reduce length of stay (LOS) and create more inpatient bed capacity. They did not have a standard discharge planning process across their hospitals, and previous attempts at reducing LOS relied on utilizing a labor-intensive, manual spreadsheet, which had poor engagement from staff.

QVENTUS DEPLOYMENT

Automating discharge planning and proactively removing discharge barriers

This health system selected the Qventus Inpatient Capacity Solution to achieve three key goals: drive down excess days, predict and address avoidable discharge delays in real-time, and reduce the burden on care teams.

The Inpatient Capacity solution is embedded directly into the Cerner EHR as an Mpage, making it easy for care team to use it in their existing workflows.

"We are so much further ahead today, because of this work with Qventus. If you are experiencing similar challenges with capacity and staffing, I would strongly advocate for Qventus. You will not only see immediate benefits, but will also set up your organization’s operations for success in the long run.”

Associate CMIO

SOLUTIONS

What we deployed

Qventus Inpatient Capacity Solution

Discharge Planning Assistant: Machine learning models, locally trained on the health system’s patients and care patterns, auto-populate estimated discharge dates (EDD) and dispositions directly into the EHR on the first morning after admission. These models continue to pressure-test the discharge plan, identifying opportunities for earlier discharge and to lower levels of care.

Care Gap Assistant: Identifies and orchestrates the closure of potential gaps in each care plan, including tracking patient-specific milestones. This allows care teams to predict discharge barriers, set milestones in an optimal order, and avoid delays and last-minute scrambles.

Capacity Intelligence Assistant: Accelerates patient flow by identifying in real-time the key actions needed to achieve discharge success, enabling health systems to easily identify and deploy the right staff, allocate resources effectively based on up-to-the-minute patient data, and ensure discharge success.

SOLUTIONS

What we deployed for Allina Health

Inpatient Solution

Simplifying surgical scheduling: Qventus’ digital booking interface, TimeFinder, enables schedulers to easily find open time slots. The software determines the best-fit slots for any given case—factoring in things like day of week, time, the type of room and any special equipment needed, duration of procedure, and more—and offers a list of available slots that most closely fit the criteria. The clinic scheduler can book the time and submit the case request information with just a few clicks.

Improving block time utilization: Machine learning algorithms learn from a surgeon’s historical practice patterns and use that data to predict, up to a month in advance, time within each surgeon’s block that is unlikely to be used. When the system identifies a slot with a significantly high probability of going unused, it sends an automated “nudge” to the surgeon’s scheduler, requesting a release of the slot. To incentivize the release, the nudge includes a calculation of how much the release will improve the surgeon’s block utilization rate.

Proactively filling unused slots: Under a manual process, unused slots are often filled with the first available procedure, rather than the most appropriate one. The Qventus Perioperative Solution’s Available Time Outreach functionality analyzes the characteristics of available slots, matches them with surgeons’ predicted needs, then offers the best-fit slots via email to the surgeon who’s most likely to use it and who also represents the highest value to Banner Health. The scheduler can accept or decline with a few clicks. If they decline, the system automatically moves to the next most likely candidate.

A close-up view of a surgeon in a headlamp who represents the surgical services team at M Health Fairview

Future Solution

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Two healthcare professionals check in on a hospitalized patient in a facility representing M Health Fairview

Future Solution

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Ut blandit pulvinar volutpat. Cras egestas sem turpis, non accumsan justo cursus viverra. Proin ipsum arcu, dignissim a enim eu, tristique eleifend orci. Etiam commodo dignissim nisi, sed finibus metus auctor in. Nulla venenatis porttitor risus non pretium. In rhoncus tempor mauris. Orci varius natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus.

Two healthcare professionals check in on a hospitalized patient in a facility representing M Health Fairview

Future Solution

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent quis nunc euismod, interdum purus eu, condimentum mi. Donec lacinia risus in consequat pharetra. Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas. In eu elit lectus. Aliquam at velit massa.

Ut blandit pulvinar volutpat. Cras egestas sem turpis, non accumsan justo cursus viverra. Proin ipsum arcu, dignissim a enim eu, tristique eleifend orci. Etiam commodo dignissim nisi, sed finibus metus auctor in. Nulla venenatis porttitor risus non pretium. In rhoncus tempor mauris. Orci varius natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus.

Two healthcare professionals check in on a hospitalized patient in a facility representing M Health Fairview
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