CUSTOMER SUCCESS STORY

Unlocking OR capacity to drive strategic growth

Academic Medical Center
Florida
Epic EHR
23 Operating rooms
RESULTS

Qventus impact

annualized ROI
0 x
additional robotic cases per month
0
additional annualized contribution margin
$ 0 M
of block released early per OR per month
0 hrs
THE CHALLENGE

Significant white space despite high OR utilization

While UHealth achieved extremely high overall OR utilization rates, they struggled to unlock more OR access to remain competitive. Relying on manual processes for scheduling and managing OR time made it difficult to release block times quickly for reallocation. 

But the ultimate brick wall? The impossibility of getting surgeons to change their behavior. Surgeons who sat on unused block time and wouldn’t respond to generic block release nudges left staff hard-pressed to find available OR slots and created a service line of mounting inefficiencies to backfill with other surgeries and procedures.

QVENTUS DEPLOYMENT

Driving strategic growth and automating manual processes

The Qventus Surgical Growth Solution enables UHealth to create capacity and provide transparency into the OR schedule. Schedulers can more easily backfill slots, and surgeons are releasing 35% more block time 20+ days before surgery.

The solution optimizes every moment in UHealth’s ORs – releasing block time down to the hour and intelligently matching open OR slots to the best-fit surgeon.

“Automating processes should be considered a basic requirement of a functional, efficient OR. Backlogs and inefficiencies come at a cost that negatively affects the patient experience and the bottom line.”

Dr. Mark Gonzalgo
Executive Director, Perioperative Surgical Services, UHealth Miami

SOLUTIONS

What we deployed for UHealth Miami

Qventus Surgical Growth Solution

Simplifying surgical scheduling: Qventus’ digital booking interface, TimeFinder, enables schedulers to easily find open time slots. Surgeons and their schedulers can view relevant
OR time in seconds in an intuitive interface, without having to
log in to the EHR. Qventus algorithms intelligently predict the
wheels-in to wheels-out case length based on the surgeons’ past
performance, CLE trends at the surgeon and department level,
time of day, and more, allowing the prioritizing and requesting
of available surgical slots.

Improving block time utilization: Our block release features proactively engage surgeons and schedulers to incentivize block release weeks in advance of auto-release. Qventus ML models predict with high confidence which partial or full blocks are unlikely to be used up to a month in advance, and send schedulers timely and actionable emails to release those blocks, ultimately helping to increase their utilization scores.

Proactively filling unused slots: Available Time Outreach (ATO) Automatically markets time to surgeons who are the best fit based on practice patterns, past booking behavior, case mix, average case lengths, and more, removing the burden on schedulers of manually calling to fill time. Qventus AI and ML models continuously calculate a fit score for all surgeons for all available open time and prioritize the health system’s strategic objectives such as growing targeted service lines or improving robotic utilization.

SOLUTIONS

What we deployed for Allina Health

Inpatient Solution

Simplifying surgical scheduling: Qventus’ digital booking interface, TimeFinder, enables schedulers to easily find open time slots. The software determines the best-fit slots for any given case—factoring in things like day of week, time, the type of room and any special equipment needed, duration of procedure, and more—and offers a list of available slots that most closely fit the criteria. The clinic scheduler can book the time and submit the case request information with just a few clicks.

Improving block time utilization: Machine learning algorithms learn from a surgeon’s historical practice patterns and use that data to predict, up to a month in advance, time within each surgeon’s block that is unlikely to be used. When the system identifies a slot with a significantly high probability of going unused, it sends an automated “nudge” to the surgeon’s scheduler, requesting a release of the slot. To incentivize the release, the nudge includes a calculation of how much the release will improve the surgeon’s block utilization rate.

Proactively filling unused slots: Under a manual process, unused slots are often filled with the first available procedure, rather than the most appropriate one. The Qventus Perioperative Solution’s Available Time Outreach functionality analyzes the characteristics of available slots, matches them with surgeons’ predicted needs, then offers the best-fit slots via email to the surgeon who’s most likely to use it and who also represents the highest value to Banner Health. The scheduler can accept or decline with a few clicks. If they decline, the system automatically moves to the next most likely candidate.

A close-up view of a surgeon in a headlamp who represents the surgical services team at M Health Fairview

Future Solution

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Two healthcare professionals check in on a hospitalized patient in a facility representing M Health Fairview

Future Solution

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Two healthcare professionals check in on a hospitalized patient in a facility representing M Health Fairview

Future Solution

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Two healthcare professionals check in on a hospitalized patient in a facility representing M Health Fairview
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