New Research: How healthcare CIOs are shaping AI’s role in patient care and operations. Learn
More
This health system struggled with inefficient operations. Endless hours spent faxing, making unanswered phone calls, and manually combing through patient data meant too many providers and staff working below their license.
These operational inefficiencies left minimal time for pre-op care and caused avoidable surgery cancellations – turning the PAT process into a massive cost center.
This health system implemented Qventus’ Perioperative Care Coordination Solution to reduce manual work and boost productivity. The solution gives PAT nurses their own AI Teammates to handle routine administrative work and allow nurses to perform at the top of their license.
The results have been significant. PAT nurse capacity increased from 1.8 to 2.8 screenings per hour, surgical cancellations dropped by 25%, and fax processing time has been reduced by 3 minutes per fax – a 60% reduction in processing time.
PAT Assist:
AI Assistants help nurses prioritize, prepare for, conduct, and follow up from PAT phone calls, including scheduling support, requesting medical records, and EHR note-taking.
Continuous Risk Determination: Machine learning flags patient-specific risk factors based on EHR data, chart reviews, and patient conversations to inform prioritization.
AI Patient Concierge Services: Contact patients via voice, text, and email to gather intakes, coordinate appointments, answer questions, and track follow-up items.
Intelligent Document Management: Automate processing, review, and assessment of faxed, scanned, and emailed patient records.
Patient Optimization: Identify and coordinate wraparound care opportunities to connect patients to additional healthcare programs and support.
Simplifying surgical scheduling: Qventus’ digital booking interface, TimeFinder, enables schedulers to easily find open time slots. The software determines the best-fit slots for any given case—factoring in things like day of week, time, the type of room and any special equipment needed, duration of procedure, and more—and offers a list of available slots that most closely fit the criteria. The clinic scheduler can book the time and submit the case request information with just a few clicks.
Improving block time utilization: Machine learning algorithms learn from a surgeon’s historical practice patterns and use that data to predict, up to a month in advance, time within each surgeon’s block that is unlikely to be used. When the system identifies a slot with a significantly high probability of going unused, it sends an automated “nudge” to the surgeon’s scheduler, requesting a release of the slot. To incentivize the release, the nudge includes a calculation of how much the release will improve the surgeon’s block utilization rate.
Proactively filling unused slots: Under a manual process, unused slots are often filled with the first available procedure, rather than the most appropriate one. The Qventus Perioperative Solution’s Available Time Outreach functionality analyzes the characteristics of available slots, matches them with surgeons’ predicted needs, then offers the best-fit slots via email to the surgeon who’s most likely to use it and who also represents the highest value to Banner Health. The scheduler can accept or decline with a few clicks. If they decline, the system automatically moves to the next most likely candidate.
Ut blandit pulvinar volutpat. Cras egestas sem turpis, non accumsan justo cursus viverra. Proin ipsum arcu, dignissim a enim eu, tristique eleifend orci. Etiam commodo dignissim nisi, sed finibus metus auctor in. Nulla venenatis porttitor risus non pretium. In rhoncus tempor mauris. Orci varius natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus.
Ut blandit pulvinar volutpat. Cras egestas sem turpis, non accumsan justo cursus viverra. Proin ipsum arcu, dignissim a enim eu, tristique eleifend orci. Etiam commodo dignissim nisi, sed finibus metus auctor in. Nulla venenatis porttitor risus non pretium. In rhoncus tempor mauris. Orci varius natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus.
Ut blandit pulvinar volutpat. Cras egestas sem turpis, non accumsan justo cursus viverra. Proin ipsum arcu, dignissim a enim eu, tristique eleifend orci. Etiam commodo dignissim nisi, sed finibus metus auctor in. Nulla venenatis porttitor risus non pretium. In rhoncus tempor mauris. Orci varius natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus.
©2025 Qventus. All Rights Reserved. View Privacy Policy and Terms of Use.
