News: Qventus AI teammates transforms perioperative care journey
HonorHealth needed to address inefficiencies in patient flow to reduce length of stay and create more inpatient bed capacity. Despite using built-in EHR functionality, HonorHealth leadership realized they needed more to achieve their goals.
In addition to inpatient capacity, HonorHealth needed to grow their surgical volume and increase OR utilization. Built-in EHR functionality fell short here, too, and HonorHealth realized they needed more advanced capabilities.
HonorHealth was also dealing with too many avoidable surgery cancellations. Their pre- and post-surgical coordination was bogged down by manual processes, piles of paperwork, and administrative tasks that left little time for pre-op care.
HonorHealth leveraged Qventus’ platform enterprise-wide to address the challenges they faced with inpatient capacity, surgical growth, and perioperative care coordination.
Qventus helped HonorHealth achieve three distinct goals:
Our Surgical Growth Solution helped HonorHealth surgeons and schedulers easily find and book OR time in seconds via a digital booking interface. This helped reduce unutilized OR time, enabling HonorHealth to schedule more cases overall.
In addition, intelligent block release nudges helped free up unused time weeks in advance, so schedulers could fill the time with best-fit cases. Machine learning algorithms predict which blocks are likely to go unused and send nudges to the block owner that provides context about the low likelihood of the time being used and the positive impact that releasing it would have on their block utilization rate. Then, once the block is released Qventus automatically offers the available time to the best-fit surgeon based on case type, surgeon preferences/history, and more.
Qventus has helped HonorHealth’s frontline teams improve discharge planning and reduce length of stay. One core feature that enabled this success is Disposition Intelligence, where localized machine learning algorithms auto-populate estimated discharge dates (EDD) throughout a patient’s stay, and identify opportunities for earlier discharge and lower level of care discharges. This is done using existing EHR data, so care teams don’t need to add additional inputs.
Qventus’ Perioperative Care Coordination (PCC) solution reduces surgery cancellations, enhances staff productivity, and optimizes patients pre- and post-surgery. The solution gives every pre-admission testing team member their own AI Teammates that handle tasks like tracking down patient records, confirming patient availability for phone calls, intelligently summarizing charts, risk stratifying patients, and more.
With the AI Patient Concierge Services, HonorHealth’s AI Teammates text, email, and call patients to gather intakes, coordinate appointments, and answer questions.
PAT Workflow Support helps nurses prepare for, conduct, and follow up on PAT phone calls, allowing nurses to be more efficient and focus more of their time on direct patient care.
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