Erlanger Health System wanted to strategically grow volumes for its strategic service lines and increase the utilization of its high-value robotics assets, but its existing tools and limited EHR capabilities didn’t help achieve those goals.
Underpinning these goals was a hard growth mandate. Erlanger had made a significant financial investment to expand anesthesia coverage, and leadership was determined not to over-promise and under-deliver by opening ORs it could not fill. As Misti Mattox, Vice President of Surgical Services at Erlanger put it, this was not “expand our anesthesia and then wait for it to fill up.” It was “expand our anesthesia contract, and fill these ORs up.”
Qventus’ AI Assistants proactively created additional white space by intelligently prompting release of unused block time, creating an average of ~10 new block release hours per OR per month. In addition, Erlanger has added 926 new cases (YTD as of June, 2026) and has achieved break-even across its sites in just 12 weeks.
Surgeons are seeing measurable growth as well. Surgeons who have used Qventus’ platform on average grow 10% more. In addition, Robotics surgeons who engage with Qventus’ Surgical Growth Solution are on average seeing a 15% increase in volume. By creating visibility into available OR time and simplifying the booking process, Erlanger has become a destination of choice for affiliated surgeons.
Overall, a decisive factor in Erlanger’s selection was
Qventus’ hands-on partnership and white glove
service model. Rather than handing over software
and walking away, Qventus provided boots-on-the ground implementation support, joined steering
committees and physician meetings, and kept the
sales team that understood Erlanger’s challenges
involved through go-live.
Key features of Qventus Surgical Growth Solution leveraged by Erlanger:
Before deploying Qventus, Erlanger tried manual outreach, scheduling process improvements, and native EHR tools to improve OR utilization. The results highlight the difference between traditional approaches and an AI system of action.
Qventus goes beyond simple nudges that create noise. Qventus predicts at an hourly level with high confidence that partial or full blocks are unlikely to be used, up to a month in advance. Qventus’ model continuously learns to understand when to nudge a surgeon to release time with personalization that promotes actions through incentive.
Comparing the first half of 2026 against the same six-month window a year earlier, Qventus drove a measurable step-change in how Erlanger surfaced and used its open OR capacity. Erlanger created 59% more OR capacity over the same six-month period by proactively surfacing and releasing unused block time, and roughly three-quarters of that growth was directly attributable to Qventus. More importantly, that capacity did not sit idle. Hours performed in released block time increased by 69%, with roughly three-quarters of that increase directly attributable to Qventus, demonstrating that newly created capacity was successfully filled with surgical cases.
Qventus did not simply open up more time; it ensured that time was reabsorbed into real, incremental strategic surgical volume.
