CUSTOMER SUCCESS STORY

Boosting strategic surgical volume and optimizing robotics utilization

National IDN
6 states
Epic EHR
30 hospitals
THE CHALLENGE

Static surgical volume, underutilized OR resources

Confronted with unused OR time that wasted productivity and resources, Ardent Health was unable to grow surgical volumes. As more and more procedures were moving to outpatient locations, the health system’s hospitals had capacity but were unable to utilize it efficiently.

Additionally, OR operational challenges caused months of delays, preventing patients with acute need from receiving care—leaving healthcare staff and patients frustrated with the average of one to three months’ wait time for surgery.

QVENTUS DEPLOYMENT

Strategically filling block to unlock growth

Ardent Health partnered with Qventus to achieve three goals: Drive strategic surgical growth and optimize robotics utilization, strategically release and fill block time, and deliver life-saving surgeries to patients sooner. 

The Qventus Surgical Growth solution enables Ardent to achieve those goals. Machine learning algorithms are dynamically personalized to surgeon preferences and health system priorities, eliminating first-come, first-served inefficiencies. The strategic control panel helps Ardent shape surgical demand and maximize robotic asset utilization.

“We love that Qventus is EHR-agnostic, web-based, and connectivity-agnostic because it lets us integrate with independent clinics. We looked at other platforms, and the results weren’t meaningful and the functionality wasn’t comparable.”

John Latina
Chief of Enterprise Services, Ardent Health

RESULTS

Qventus impact

Annualized ROI
0 X
primetime utilization increase
0 %
robotics volume increase
0 %
additional cases per OR per month
0
SOLUTIONS

What we deployed for Ardent Health

Qventus Surgical Growth Solution

Simplifying surgical scheduling: Qventus’ digital booking interface, TimeFinder, enables schedulers to easily find open time slots. Surgeons and their schedulers can view relevant
OR time in seconds in an intuitive interface, without having to
log in to the EHR. Qventus algorithms intelligently predict the
wheels-in to wheels-out case length based on the surgeons’ past
performance, CLE trends at the surgeon and department level,
time of day, and more, allowing the prioritizing and requesting
of available surgical slots.

Improving block time utilization: Our block release features proactively engage surgeons and schedulers to incentivize block release weeks in advance of auto-release. Qventus ML models predict with high confidence which partial or full blocks are unlikely to be used up to a month in advance, and send schedulers timely and actionable emails to release those blocks, ultimately helping to increase their utilization scores.

Proactively filling unused slots: Available Time Outreach (ATO) Automatically markets time to surgeons who are the best fit based on practice patterns, past booking behavior, case mix, average case lengths, and more, removing the burden on schedulers of manually calling to fill time. Qventus AI and ML models continuously calculate a fit score for all surgeons for all available open time and prioritize the health system’s strategic objectives such as growing targeted service lines or improving robotic utilization.

da Vinci Optimizer: Maximize ROI for high-value robotic assets with automated and ML-driven personalized communications that strategically market time to robotics surgeons to automatically fill white space with robotic cases. da Vinci Optimizer also automatically identifies non-robotic cases in robotic rooms and facilitates moving those cases to non-robotic rooms.

SOLUTIONS

What we deployed for Allina Health

Inpatient Solution

Simplifying surgical scheduling: Qventus’ digital booking interface, TimeFinder, enables schedulers to easily find open time slots. The software determines the best-fit slots for any given case—factoring in things like day of week, time, the type of room and any special equipment needed, duration of procedure, and more—and offers a list of available slots that most closely fit the criteria. The clinic scheduler can book the time and submit the case request information with just a few clicks.

Improving block time utilization: Machine learning algorithms learn from a surgeon’s historical practice patterns and use that data to predict, up to a month in advance, time within each surgeon’s block that is unlikely to be used. When the system identifies a slot with a significantly high probability of going unused, it sends an automated “nudge” to the surgeon’s scheduler, requesting a release of the slot. To incentivize the release, the nudge includes a calculation of how much the release will improve the surgeon’s block utilization rate.

Proactively filling unused slots: Under a manual process, unused slots are often filled with the first available procedure, rather than the most appropriate one. The Qventus Perioperative Solution’s Available Time Outreach functionality analyzes the characteristics of available slots, matches them with surgeons’ predicted needs, then offers the best-fit slots via email to the surgeon who’s most likely to use it and who also represents the highest value to Banner Health. The scheduler can accept or decline with a few clicks. If they decline, the system automatically moves to the next most likely candidate.

A close-up view of a surgeon in a headlamp who represents the surgical services team at M Health Fairview

Future Solution

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Two healthcare professionals check in on a hospitalized patient in a facility representing M Health Fairview

Future Solution

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Two healthcare professionals check in on a hospitalized patient in a facility representing M Health Fairview

Future Solution

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Two healthcare professionals check in on a hospitalized patient in a facility representing M Health Fairview
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