Surgery is often the biggest revenue driver for hospital systems, but the pre-admission testing (PAT) process is antiquated, manual, and incredibly burdensome. PAT team members spend up to 50% of their time on administrative tasks, leaving them without enough time to successfully prepare patients for surgery and leading to unnecessary surgery cancellations. The existing process also places unnecessary pressure on patients, who are often saddled with last-minute pre-surgical instructions, and can suffer needless complications post-op because they weren’t adequately prepared and optimized for surgery. 

At Qventus, we use the power of AI to solve some of the biggest operational challenges hospitals face today. And with a looming nursing shortage, an aging population, and worsening acuities, there’s no better time than now to take meaningful action to improve the PAT process. 

Our Perioperative Care Coordination Solution leverages our AI Operational Assistants to streamline the PAT process, reducing surgery cancellations, enabling nurses to operate top of license, and optimizing more patients pre- and post-surgery. With this powerful solution, health systems can secure the margins to support their mission of delivering quality care to patients in their communities.

 

How it works

Our Perioperative Care Coordination (PCC) Solution gives every PAT team member AI-powered personal assistants that can track down patient records, coordinate patient phone calls, mine charts to find relevant risks and clearances, risk-stratify patients, listen for and take action on follow-ups within your EHR, and more. The technology enhances staff productivity, reduces surgery cancellations, and prepares more patients for the best possible outcomes.

Key features of our PCC Solution include: 

 

  • PAT Workflow Support: AI Assistants help nurses prioritize, prepare for, conduct, and follow up from PAT phone calls, including providing scheduling support, requesting medical records, and EHR note-taking. 
  • Continuous Risk Determination: AI and machine learning technologies flag patient-specific risk factors based on EHR data, chart reviews, and patient conversations to inform prioritization.
  • AI Patient Concierge Services: AI assistants can contact patients via voice, text, and email to gather intakes, coordinate appointments, answer questions, and track follow-up items. 
  • Intelligent Document Management: Automated processing, review, and assessment of faxed, scanned, and emailed patient records. 
  • Patient Optimization: Easily identify and coordinate wraparound care opportunities to connect patients to additional healthcare programs and support.

 

Meaningful time and cost savings

The PCC solution was developed in partnership with several leading healthcare systems, including HonorHealth, Allina Health, Northwestern Medicine, ThedaCare, Ardent Health and University of Arkansas for Medical Sciences. Hospitals utilizing the PCC solution can expect up to a 40% reduction in surgery and procedure cancellations and a 50% productivity boost for care operations teams. Through significant cost savings combined with more patients being optimized pre- and post-surgery, health systems can see up to tens of millions of dollars in ROI. When deployed alongside our Surgical Growth Solution, Qventus’ perioperative solution suite works in tandem to grow your surgical volume while scaling your PAT program to ensure more patients are ready for surgery, all while simultaneously dialing down your overall cost curve.

“PAT nurses are the silent heroes of the perioperative patient journey. Working through our patient lists isn’t just about efficiency–it’s about connecting with the human behind the chart. The amount of administrative work required is incredibly frustrating and disruptive to our workflow,” said Lisa Burgin, MSN, RN, FNP-C, Network Director Pre-Admission Testing, HonorHealth. “With Qventus, our nurses essentially have an entire administrative team that can automate work to double, even triple, our efficiency, reduce surgery cancellations, and prepare patients for the best possible outcomes. Qventus’ AI teammates supercharge our staff and ensure we deliver best-in-class care to our community.”

 

See our AI assistants at work

Our new solution has the ability to listen, speak, read, write, understand, and interact with the world. Its EHR-integrated assistants do more than simply analyze data; they act on it. We invite you to see the power of this solution for yourself. Contact us today for a demo.

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